Cookie Policy

Version number: V1
Effective date: 06.12.2018

1. We and/or other companies may use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Some are session temporary “session” cookies that remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: www.allaboutcookies.org. Our site’s functionality will be limited if you configure your browser to reject cookies.

2. We ourselves may place the following types of cookies:

Type of cookies Purpose
Authentication Identify and authenticate you to help you move easily through the site
Preferences Store information about the preferences you’ve selected (eg favourites, currency, wishlists) and personalise the site
Cookie notice Store your response to our cookie notice

3. Companies which provide us with a service also place cookies. Some of these cookies (e.g. from Google) may involve certain information, such as your IP address and web address of the page you’re visiting, being sent to the company concerned. Below is a summary of the kinds of cookies that may be used together with details about who places them and where you can go to get more information and to opt out (where possible):

• Analytics cookies: These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. These cookies are provided by:

• Google Analytics (“GA”). More:
– general information about the types of cookies placed by Google including analytics
– a technical explanation of GA cookies
– Google’s use of its partners’ data including how to control information collected by Google
– how to specifically opt out from GA cookies
– Google’s privacy policy

• Hotjar Analytics. More:
– information about the types of cookies placed by the Hotjar script on our site
– how to specifically opt out from Hotjar
– Hotjar’s privacy policy (see under “End Users”)

• Advertising cookies: These kinds of cookies are typically used to personalise ads on this or other sites based on your use of our site, to measure ad effectiveness (for example, how often you click on or view ads and whether you go on to buy something from the advertiser) and to stop you being shown the same ad repeatedly. These cookies are provided by:

• Google (including Analytics Ad Features / AdSense / Doubleclick)
– general information about the types of cookies placed by Google including advertising
– how Google uses cookies and other technologies in advertising including how to opt out of advertising cookies (this explains how ad personalisation works)
– Google’s use of its partners’ data including how to control information collected by Google
– Google’s privacy policy

• Facebook (including “Facebook Pixel”)
– Facebook’s cookies policy (see especially under “Advertising, recommendations, insights and measurement”) including how to control Facebook’s use of cookies
– Facebook’s privacy policy

Note that there are various places where you can go to opt out of many companies’ advertising cookies in one go including some or all of the above:
www.networkadvertising.org/choices
http://www.youronlinechoices.com/
http://optout.aboutads.info

• Social media cookies: These kinds of cookies are placed by social media companies when you use their features on another site, for example if you play embedded audio or video, click a Facebook “like” or sent a tweet. These features may involve the relevant companies using cookies to collect information relating to your visit to our website or your interaction with their services or otherwise. Click the following links for further information including how to opt out where this is possible: Facebook, Twitter

• Live chat cookies: Our live chat providers place cookies to identify you when you use the live chat service on our website as well as to personalise their service e.g. to greet you as a returning user:
– Live Chat Inc’s privacy policy
– Commversion’s privacy policy

• Marketing cookies: SharpSpring, which provides marketing and customer interaction services on our website, places cookies in connection with its services:
– Sharpspring’s cookies policy
– Sharpspring’s privacy policy

• Payment provider cookies: Our payment provider may place cookies if you use their payment services on our site:
– Paypal’s privacy policy
– Stripe’s privacy policy

• Third party log-in cookies: If you log in through a third party website, that website will place its own cookies on your computer:
– Facebook’s privacy policy